Complaints

Complaints Procedure – McCarter & Smith LLP

At McCarter & Smith LLP, client satisfaction is a top priority. We are committed to addressing concerns promptly and fairly.

1. Raising a Concern

If you have a concern about our services, please contact the attorney handling your matter directly. In most cases, issues can be resolved quickly through direct communication.

2. Formal Complaint

If you are not satisfied after speaking with your attorney, please submit a written complaint to:

McCarter & Smith LLP

440 Monticello Ave, Suite 1802

Norfolk, VA 23510

(571) 491-8700

complaints@mccartersmithllp.com

Please include your name, contact details, and a clear description of your concern.

3. Review Process

Your complaint will be acknowledged in writing within 7 business days.

We will conduct a fair and thorough review.

A written response will be provided within 21 business days, or you will be informed if additional time is required.

4. Escalation

If you remain dissatisfied, you may contact the Virginia State Bar, which regulates the professional conduct of attorneys in Virginia.